Terms & Conditions

Effective Date: August 28th, 2026

These Terms and Conditions ("Terms") govern your use of the services and equipment provided by The Pyro Player LLC ("we," "our," or "us"). By accessing our website, ordering a Pyro Player Start-Up Kit, using The Pyro Player equipment, or using our services, you agree to be bound by these Terms.

Payment Terms

Card Transactions: Payments for services, Start-Up Kits, renewals, and other charges may be made through card transactions on our website. This method helps ensure the secure receipt and processing of payment.
Alternative Payment Methods: In certain cases, we may arrange for alternative payment methods, including invoicing. Please contact us to discuss available options.

Rental Terms

Rental Model: The Pyro Player operates under an equipment rental and service model. The startup cost associated with a Pyro Player Start-Up Kit covers the production, preparation, configuration, and initial delivery of the equipment and materials provided as part of the package.
Equipment Ownership: All Pyro Player devices and equipment provided as part of a Start-Up Kit remain the property of The Pyro Player LLC. Payment of the startup cost, Service Plan fees, renewal fees, or other charges does not transfer ownership of the equipment to the customer.
Service Plan: Continued use of The Pyro Player is subject to an active Pyro Player Service Plan. A yearly Service Plan fee applies at the then-current rate established by The Pyro Player LLC.
Service Plan Benefits: An active Service Plan includes managed content services, content and software updates when available, access to available Pyro Player Dashboard features, new content request services, and equipment maintenance and support under our Equipment Guarantee.
First Year of Service: Unless otherwise stated at the time of purchase, the first year of The Pyro Player Service Plan is included with a new Start-Up Kit. Annual renewal fees apply thereafter for as long as the customer wishes to continue service.

Equipment Guarantee

Equipment Coverage: While a Pyro Player Service Plan remains active and in good standing, equipment provided by The Pyro Player LLC is covered by our Equipment Guarantee.
Repair or Replacement: If covered Pyro Player equipment experiences a failure, we will work with the customer to troubleshoot and, when appropriate, repair the equipment. If we determine that covered equipment cannot reasonably be repaired, we may replace the affected equipment.
Coverage Limitations: The Equipment Guarantee is intended to cover equipment failures occurring through normal use. Unless otherwise agreed to by The Pyro Player LLC, the Equipment Guarantee does not cover loss, theft, intentional damage, misuse, abuse, unauthorized modification or repair, damage caused by improper power sources or connections, or other damage resulting from use outside the equipment's intended purpose.
Replacement Equipment: Any replacement equipment provided under the Equipment Guarantee remains the property of The Pyro Player LLC and is subject to these Terms.

Shipping and Delivery

Service Time: Our standard service time is typically 2–4 weeks after placing an order. However, during peak periods such as New Year's and the Fourth of July, service times may be longer due to increased demand and potential shipping delays.
Material Availability: In some cases, shipping or repair may be delayed due to the unavailability of materials or equipment needed to produce, repair, or replace a Pyro Player. If this occurs, we will make reasonable efforts to notify you and provide an estimated timeline.
Shipping Costs: We cover standard shipping costs associated with the initial delivery of our rental equipment and approved returns for service or repair. These costs are factored into the startup cost and yearly Service Plan fee. If you are asked to pay an approved shipping expense to streamline the return of equipment, the approved cost may be reimbursed or credited to your account.

Use of Services and Equipment

Eligibility: You must be at least 18 years old to order or use our services.
Compliance: You agree to comply with all applicable laws and regulations when using our services and equipment.
Proper Use: Customers are responsible for using Pyro Player equipment for its intended purpose and following any setup, operating, update, or troubleshooting instructions provided by The Pyro Player LLC.
Unauthorized Modification: Customers should not modify, disassemble, repair, replace, or otherwise alter Pyro Player equipment without authorization from The Pyro Player LLC when doing so could affect the operation, security, or serviceability of the equipment.

Service Renewal, Expiration, and Deactivation

Annual Renewal: The Pyro Player Service Plan renews on a yearly basis at the then-current renewal rate established by The Pyro Player LLC.
Expiration: Renewal payment should be received by the Service Plan expiration date to maintain uninterrupted service.
15-Day Period: If renewal payment is not received within 15 days following the Service Plan expiration date, The Pyro Player LLC may terminate the Service Plan and deactivate associated Pyro Player devices.
Effect of Deactivation: A deactivated Pyro Player may no longer have access to some or all Pyro Player services, functionality, updates, Dashboard services, content services, or other features provided through an active Service Plan.
Service Restoration: Customers whose service has been terminated for nonpayment may contact The Pyro Player LLC to determine whether service can be restored. Restoration may require payment of outstanding renewal fees or other applicable charges.

Cancellation and Equipment Return

Cancellation: Customers who no longer wish to maintain their Pyro Player Service Plan may contact us to arrange cancellation and return of the equipment.
Equipment Return: Upon cancellation, termination, or discontinuation of service, all equipment owned and provided by The Pyro Player LLC must be returned unless otherwise agreed to by The Pyro Player LLC in writing.
Return Instructions: Customers should contact The Pyro Player LLC for return instructions before shipping equipment.
Company Ownership: Cancellation, expiration, termination, or deactivation of service does not transfer ownership of Pyro Player equipment to the customer.

Content and Dashboard Services

Managed Content: We make reasonable efforts to maintain and expand the fireworks product content available through The Pyro Player. Availability of a specific product, video, image, brand, or other content is not guaranteed.
Content Requests: Customers with an active Service Plan may submit missing product information for consideration and addition to their available content. The availability and timing of requested content may depend on the availability of suitable product information and media.
Dashboard: Customers with an active Service Plan may be provided access to The Pyro Player Dashboard and its available self-service features. Dashboard features may be added, changed, updated, or discontinued as the service develops.
Customer-Submitted Content: Customers are responsible for ensuring that content, information, links, media, or other materials they submit through the Dashboard or otherwise provide to The Pyro Player LLC are appropriate for their intended use and that they have any permissions necessary to provide or use such materials.

Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our services or equipment.
Our liability is limited to the amount you paid for the services that gave rise to the claim, to the extent permitted by applicable law.
We do not guarantee that every fireworks product, video, image, or other piece of content will be available at all times or that our services will operate without interruption.

Termination

We reserve the right to terminate or suspend access to our services for violation of these Terms, nonpayment, misuse of our equipment or services, or other circumstances that reasonably require suspension or termination of service.
Termination of service does not eliminate the customer's obligation to return equipment owned by The Pyro Player LLC.

Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
We encourage you to review these Terms periodically to stay informed about updates.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

J.J. Miller
The Pyro Player LLC
policymanager@thepyroplayer.com